Collaboration Engineer (L2)

For this position any candidate will be required to:
1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
2. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
3. Take full ownership for managing the incident to resolution within the service level conditions.
4. Update the relevant systems and procedures.
5. Perform the necessary hand over procedures in cases where shift work is required.
6. Produce breach and other reports to identify failures and short-comings.
7. Focus on third line support for high complexity incidents.
8. Lead project type installs and programming.

• C / C++ Programming certification
• Fluent Spoken and Written English (mandatory) and Portuguese
• Audio Visual and Video Conferencing preferred
• Tertiary Qualification preferred

What we do
We enable, operate and transform to deliver business value to clients in areas like: network as the platform, communications, the next-generation data centre, end-user computing and security.

Purpose - Accelerate your ambition.
Vision - ‘Deliver exceptional value to our clients through our great people’
Values - Teamwork, Client at the centre, Professional excellence, Integrity, Innovation, Diversity and respect