Account Manager

Reports to: Business Development Manager

To ensure that all product lines proactively develops and implements Cimel's Training & Competency Program.  This role will serve as the focal point that directs, coordinates, and approves strategies linked with employee development to enable continual improvement of the workforce. 

Responsible for interfacing with Clients plus Cimel partners and business groups to drive superior service quality and be a focal point for improvements to maintain relevance to the business need for Service quality.

Responsible and accountable for overall service quality in his/her location; this will be achieved by implementing plans and processes to improve the key service quality indicators. He / She will coordinate the efforts of operations and maintenance staff and will enforce policies and standards.  A key aspect of this role is to ensure company and partners possesses appropriate equipment and that the personnel have adequate competence / training to safely deliver a quality Service to customers in an efficient manner.  He / She will ensure implementations of systems to support the improvement of service quality and delivery.

RESPONSIBILITIES

• Provide quarterly and other reports regarding competency and training.
• Identify areas requiring additional improvement and work with Managers to develop and implement improvement plans.
• Assist with the development of academic and on-the-job training materials to ensure compatibility with the Training & Competency Program.
• Ability to adapt positively to changes in policies, procedures, priorities or environment.
• International exposure within an oil and gas operating environment and experience working on complex projects. 
• Strong communication (both written and verbal) and presentation skills.
• Advanced knowledge with the following software tools: Microsoft Office, Microsoft Visio, SharePoint, and Adobe Acrobat Professional.   - This is a senior role with a need for 10-15 years industry experience.
• Fast learner, results oriented and independent with strong interpersonal skills
• Possess strong customer service skills, i.e. listening, follow-through, willingness to help
• The physical ability to immediately respond to emergency situations.

Our Company Profile

The Cimel group dates back to 1989 when the company was first established in Luanda, Angola. Over the years Cimel has diversified to create a value chain in each of the sectors in which it operates.

The increase of activity in the Oil & Gas sector in Angola has brought around many opportunities for international companies to invest in the country, but also vast opportunities for Angolan companies to enter this market. It was from this increased market demand that Cimel Oilfield Supply was born in 2012.

The company gained attention as a preferred supplier of oilfield equipment by both the National and the International oil companies operating in Angola. Over the years, Cimel Oilfield Supply has grown and expanded its product and service portfolio through the diligent selection of technology to suit the market needs.

In 2015, Cimel Oilfield Supply renamed itself to Cimel Oilfield Services to align the strategic direction of the organization with the vision of its employees and leaders, in becoming a preferred Oilfield Services provider in Angola.