Chefe de Recepção - Front Office Manager

· Acquisition and Maintenance of GUESTS - Handle Guest complaints

· Manage and Oversee the Daily Operation of the Front Office Department

· Maintaining the required Operating and Service Standards

· Putting Systems in place to ensure the smooth running of Front Office Department

· Involved in the Recruitment of the Front Office STAFF

· Leading, Training and Motivate Front Office STAFF.

· Handling and Resolving GUEST Queries and Complaints

· Ensuring that “O”status for the Department is kept to a minimum

· Completing the Roster for cashiers department and chauffeur department - Ensure all check Inn and Check Out run properly.

· Completing Salary Inputs for cashiers department

· Dealing with Disciplinary Actions within the Front Office Department

Experiência prévia em hoteis;
Fluente em português e conhecimentos de ingles;
Conhecimento de um sistema de gestão de propriedade como Opera ou New Hotel